At Holiday Inn Unawatuna, we aim to provide a smooth and transparent booking experience for all our guests. Please review our refund policy carefully before confirming your reservation.

1. Cancellation & Refund Eligibility

• Refund eligibility depends on the booking type, rate plan, and cancellation notice period.

• Guests must notify us in advance to be eligible for any refund.

• Some promotional or discounted rates may be non-refundable.

2. Standard Refund Policy

• Cancellations made within the allowed cancellation period (as communicated at booking) may qualify for a full or partial refund.

• Cancellations made after the permitted period may result in partial charges or no refund.

• Failure to arrive on the scheduled check-in date without prior notice will be treated as a no-show and is non-refundable.

3. Early Check-Out

• Early departures are generally non-refundable unless agreed upon in advance.

• Any refunds for early check-out are at the discretion of hotel management.

4. Refund Processing

• Approved refunds will be processed using the original payment method, where applicable.

• Refund processing times may vary depending on the payment method and financial institution.

• Any applicable transaction or service fees may be deducted from the refunded amount.

5. Special Circumstances

In exceptional cases such as unforeseen emergencies, refund requests may be reviewed on a case-by-case basis at the discretion of Holiday Inn Unawatuna management.

6. Contact for Refund Requests

All cancellation or refund requests must be submitted directly to us:

Phone: +94 77 792 0223
Email: info@holidayinnunawatuna.com

7. Policy Updates

Holiday Inn Unawatuna reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page.